FAQs

 

What types of products do you offer?

We specialize in innovative and portable solutions, including the PrintMate, an inkless printer designed for convenience and reliability. Our products cater to students, professionals, and creatives, enhancing their lifestyle with effortless printing capabilities.

How does the PrintMate work?

The PrintMate utilizes advanced technology to print without the need for traditional ink cartridges. This inkless printing method not only reduces waste but also provides a more portable solution for users who require printing on the go.

What are the benefits of using an inkless printer?

Inkless printers, such as the PrintMate, offer several advantages, including reduced operational costs, as there is no need to purchase ink cartridges. Additionally, they provide a more environmentally friendly option by minimizing waste associated with traditional printing methods.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.

What should I do if my product arrives damaged?

If your product arrives damaged or defective, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

How can I contact customer support?

You can reach our customer support team by emailing us at  info@printmate.com.co . We are here to assist you with any inquiries or concerns you may have.